Return Policy

We hope you love your purchase! If your items didn't meet your expectations or you need to make a change, we're here to help.

RETURN WINDOW

You have 15 days from delivery to initiate a return. To start the process, log into your account and locate your order.

RETURN CONDITIONS

Items must be returned in their original condition:

• Unworn and unwashed
• In perfect condition with all original tags attached
• Items not meeting these conditions may be declined and returned to you

REFUND METHODS

Full-Price Items

• Refunded to your original payment method

Sale Items

• Refunded as store credit only

Final Sale Items

No returns, exchanges, or refunds for items from:

• Sample Sales
• Stock Clearance
• ColorfulFriday Archive Sales

SHIPPING AND FEES

Return Shipping

• We provide a prepaid return label
• A $12 USD handling fee will be deducted from your refund/store credit

Original Shipping

• Original shipping charges for orders under $300 USD are not refunded
• We do not refund duties, taxes, or customs charges
• CeliaB Co. LTD does not cover any customs fees

RETURN PROCESS

1. Initiate Return: Log into your account and locate your order
2. Package Items: Ensure items meet return conditions
3. Ship: Use the provided return label
4. Track: Keep your tracking number and proof of postage until processing is complete
5. Processing: Once we receive your package in perfect condition, refunds are processed within 3-5 business days

NEED HELP?

For questions about returns or exchanges:

• Email: info@celiab.com
• WhatsApp: +34 697376503

We'll respond as soon as possible to assist you.